CONTACT US
To help us process your request as efficiently as possible, please always include your order number.
We are easily available via the contact form. We aim to process your inquiry as quickly as possible.
Alternatively, you can also reach us at info@velmoir.de.
In most cases, this takes place within 24 hours. On Sundays and public holidays, our support may be limited or unavailable.
FREQUENTLY ASKED QUESTIONS
Shipping
Our regular delivery time is 2–5 business days from order confirmation.
Once the package has been shipped, you will receive a tracking number to follow the status of your shipment.
For further questions
If your order has not arrived by the specified date, please contact us at info@velmoir.de
Yes, if our products are in stock, we offer express shipping with DHL Express. This type of order is prioritized and shipped before all standard orders.
Yes, we currently offer (paid) shipping to all countries within the EU. We also offer shipping to Switzerland and the USA.
Shipping is free in Germany for orders with a minimum order value of €150.00. Shipping to countries other than Germany is subject to a fee.
Velmoir Watches
The watches are crafted from stainless steel.
On the reverse side and on the clasp, an engraving is applied, making each Velmoir watch a distinctive companion, refined for business and robust for everyday wear.
No, thanks to the precise quartz movement, it runs consistently reliable and accurate, without the need for constant resetting.
Our Velmoir watches combine timeless design with functionality. Thanks to the day-date display, you can always keep track of the weekday and date. In addition, the watches are water resistant up to 50 m.
The silver models feature luminous indices that glow even at night while maintaining their elegant presence. The rose gold model stands out with its distinctive ombre dial.
Each order includes a tool that allows you to adjust the bracelet size yourself. In your order confirmation, you will also find a tutorial video explaining the process. If you are unsure or wish to avoid damage, we recommend having the adjustment carried out by a watchmaker.
Our models are designed with attention to detail in Germany.
Noch Fragen?
Feel free to contact us via our contact page here or alternatively reach out to us at info@velmoir.de.
Please note that we do not use automated systems and that the manual processing of your request may take 24–48 hours.
On Sundays and public holidays, our support may be limited or unavailable.
